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– “We” or “Us” refers to Florenza, its employees, agents, and affiliates.
– “You” or “Customer” refers to the individual or organization placing an order with us.
– “Order” refers to any purchase made through our website, phone, or in-store.
– All orders must be paid in full at the time of placement.
– We accept various payment methods include bank transfer, Cash on delivery
– Prices are subject to change without notice, but we’ll honor the price at the time of your order.
– We offer delivery services for flowers and gifts within our designated areas.
– Delivery times and dates are estimates and may vary due to circumstances beyond our control.
– Shipping fees apply to orders.
– Orders may be cancelled or changed 2 day prior to the scheduled delivery or pickup time.
– Refunds or store credits will be issued for cancelled orders, minus any applicable fees.
– We reserve the right to refuse refunds or exchanges for orders that have already been prepared or delivered.
– We strive to provide the highest quality products, but sometimes substitutions may be necessary due to availability or seasonal variations.
– We’ll always attempt to notify you of any substitutions and provide alternatives that meet your expectations.
– We’re not liable for any damages or losses resulting from circumstances beyond our control, including but not limited to weather conditions, traffic, or mechanical failures.
– Our products are provided “as is” without warranties of any kind, express or implied.
– We reserve the right to modify or update these Terms and Conditions at any time without prior notice.
By placing an order with us, you acknowledge that you’ve read, understood, and agree to these Terms and Conditions.
